Shipping and Returns

Free Shipping

For purchases over €30

Shipping

CTT Express: For mainland Portugal, shipments are delivered within 24/48 working hours, for Madeira and Azores Islands they vary between 3 to 4 working days,

CTT Express 3 to 5 working days European Union and Europe

DHL 24h service to European Union (express)

Purchases made in countries outside the European Union

We are not responsible for any customs fees charged.

Days when carriers do not ship in Portugal

Only on public holidays in Portugal: January 1; Easter, April 25, May 1, June 10, June 15, August 15, October 5, November 1, December 8, December 25.

Customs duties

Purchases made outside the European Union are subject to customs fees borne by the customer.

Delay conditions

We contact the shipping company to locate the item sent and understand the reason for the delay so that we can work with the shipping company and the customer to resolve the issue as quickly as possible.

Exchanges or Returns

To make an exchange for size, color or another item, you have 30 days from the date of your order confirmation email. The item(s) must be presented as they were sent with the appropriate packaging and labels, along with the purchase receipt. You will need to send us an email to boutiquedorio@gmail.com request collection of the item where it must be duly identified with the name and purchase receipt number or you can send it to us at Boutique do Rio Rua Mar do Norte n.º 1B 1990-143 Lisbon, you can also make the exchange directly at our physical store Rua Mar do Norte n.º1 B 1990-143 Parque das Nações Lisbon.

In case of Return the refund will be made by issuing a voucher of equal value, except if the products are defective, in which case the refund will be made in the same way as payment for the item was made, the estimated period will be around 10 to 15 days, also depending on the identity that issued the payment.

Bath Items: It must be sent with the respective labels and must include a hygiene sticker.